1. Information We Collect

When you interact with our cake shop, we may collect:

• Order Information: Name, contact details, delivery address, cake preferences, special instructions, event dates, payment information
• Account Information: Username, password, profile details if you create an account with us
• Payment Details: Credit/debit card information (processed securely through our payment processors, not stored by us)
• Communication Data: Messages, feedback, complaints, or queries you send us
• Technical Data: IP address, browser type, device information, pages visited, cookies and usage data
• Special Occasion Data: For custom cakes, we may collect information about the event (birthdays, weddings, etc.)

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your cake orders and deliveries
• Create custom cake designs according to your specifications
• Communicate about your orders (confirmations, delivery updates, changes)
• Provide customer support and respond to inquiries
• Process payments and prevent fraudulent transactions
• Improve our products, services, and customer experience
• Send promotional offers, newsletters (only with your consent)
• Comply with legal obligations and resolve disputes
• Maintain the safety and security of our services

3. Data Sharing and Disclosure

We may share your information with:

• Delivery Services: To fulfill your cake deliveries (only necessary information is shared)
• Payment Processors: To complete your transactions securely
• Service Providers: Companies that help with our operations (website hosting, marketing, analytics)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third parties for marketing purposes.

4. Data Security for Cake Orders

We implement industry-standard security measures to protect your cake order information:

• SSL encryption for all online transactions
• Secure storage systems with limited access
• Regular security audits of our systems
• PCI-DSS compliance for payment processing
• Staff training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitations on how we use your data
• Portability: Request transfer of your data to another service
• Complaints: Lodge a complaint with data protection authorities

To exercise these rights, please contact us at goodberrycakes@gmail.com.

6. Cookies and Cake Preferences

We use cookies and similar technologies to:

• Remember your cake preferences and shopping cart
• Provide personalized recommendations
• Analyze website traffic and improve our services
• Measure effectiveness of marketing campaigns

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

For children's birthday cakes, we collect information only from parents or guardians.

8. Cake Design and Photo Usage

For custom cake designs:

• We may keep photos of cakes we create for our portfolio
• We will never share photos that reveal personal information without consent
• You may request that we don't use photos of your specific cake

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top indicates when changes were made. We encourage you to review this policy occasionally.

Material changes will be communicated through our website or via email when appropriate.

10. Contact Our Cake Shop

If you have questions about this Privacy Policy or your cake orders, please contact us:

• Email: goodberrycakes@gmail.com
• Phone: +91 7667945545
• Mail: Flat No. - 301 Princeton Enclave Bhattacharya Road Near Malhotra Engineering Patna-800001
• In Person: Visit our shop during business hours

For data protection inquiries, please mark your communication "Data Protection Officer".